Booking · Step by step
How booking works
From choosing your dates to moving in, here’s how booking a stay on SNUG works. Sending a request takes just a few minutes, and you only pay after the host approves.
01Request
Choose your dates and send a request
Start from a stay you like. You’ll see the total before you send a request, and you won’t be charged at this step.
Pick your dates and guests
On the stay page, choose your move-in and move-out dates and the number of guests, then tap Request a stay.
Check how your stay is counted
Accommodation is priced per night. Rental-housing is priced per day, and the move-out day counts too.
Fill in your details
Enter your name, contact details and the required information, agree to the terms and send your request. If you sign in with Google or Kakao along the way, you’ll return to the same page with your details kept.
02Approval & payment
Pay once you’re approved
The host responds to your request within a set time. Once approved, pay before the payment deadline.
Wait for approval
Your request shows as Awaiting approval in SNUG chat and in My page › Bookings. You can withdraw it any time before approval, and nothing is charged if it’s declined.
Pay in chat
We’ll let you know when you’re approved. In SNUG chat, tap Pay now on the contract card and choose a payment method. The payment window opens as a pop-up on a computer, or as a new page on your phone.
03After you pay
Get ready to move in
Once you’ve paid, your contract is confirmed and shows as Moving in in Bookings.
Find your booking
Go to My page › Bookings to see your contract and its status. Your progress shows here from the moment you send a request.
Confirm move-in details
Before you arrive, check your move-in time and how to get in with your host in SNUG chat.
04Cancellation
Cancellations and refunds
You can cancel for free before you pay. Even after you pay, you get a full refund within the free cancellation period.
Free cancellation and refund policy
Your free cancellation period is shown on the contract card in chat. After it ends, your refund depends on the refund policy on the stay page.
Questions about a booking
Message your host in SNUG chat. If you need more help, contact SNUG through Need help.